Last Updated: February 9, 2026
1. Introduction
Butte Front Desk ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our AI receptionist services.
2. Information We Collect
2.1 Business Information
- Business name and contact details
- Phone numbers and call routing preferences
- Calendar and scheduling system information
- Custom scripts and business-specific data
2.2 Call Data
- Call recordings and transcripts
- Caller phone numbers and messages
- Appointment scheduling information
- Call duration and timestamps
2.3 For Medical/Dental Clients (HIPAA)
We are a HIPAA-compliant Business Associate. We handle Protected Health Information (PHI) only as necessary to provide our services, with proper Business Associate Agreements (BAAs) in place.
3. How We Use Your Information
- To provide AI receptionist services
- To train and improve AI performance for your business
- To send call summaries and transcripts
- To provide customer support
- To process payments
4. Data Security
We implement industry-standard security measures:
- End-to-end encryption for all calls and data
- Secure cloud storage with access controls
- Regular security audits and updates
- Limited employee access to sensitive data
5. Data Retention
Call recordings and transcripts are retained for 90 days by default. Clients can request extended retention or immediate deletion. We retain billing information for 7 years as required by law.
6. Your Rights
You have the right to:
- Access your data
- Request corrections
- Request deletion
- Export your data
- Opt out of non-essential communications
7. Third-Party Services
We use trusted third-party providers for:
- Voice processing and AI (Retell AI)
- Phone services (Twilio)
- Payment processing
- Cloud hosting
8. Contact Us
For privacy-related questions or concerns:
Email: privacy@buttefrontdesk.com
Phone: (530) 203-6583
Address: Butte Front Desk, Chico, CA 95928